Reference

Terms and Conditions at j36

These terms set out the rules that apply when you open an account with j36 and access the lobby, including live tables, slot rooms, and sportsbook markets available…

Account eligibility subject to local lawDeposits via UPI, Paytm, PhonePeGoverned by applicable jurisdictionAccount activity logged and auditedTerms updated with prior notice
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j36 Terms and Conditions at j36
REACH OUR POLICY TEAM

Contact Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team is available around the clock.

Live Chat Start a live chat session directly from the j36 lobby. Our agents are available every day of the week and can pull up your terms-related query within minutes of you opening the chat window.
Email Support Send a detailed message to our support address with your account ID and the specific clause or condition you want to discuss. We aim to reply within 24 hours on all terms and policy queries sent by email.
Help Centre Our help centre carries the current version of all policy documents, including these terms. You can search by keyword to find the exact clause you need without having to scroll through the full document.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

j36 takes the security of your account and the handling of your personal data seriously.

Data Storage

We store your personal details — name, contact information, and transaction history including UPI, Paytm, and PhonePe records — on encrypted servers. Data is retained only as long as your account remains active or as required by applicable law.

Cookie Policy

Cookies are used to keep your session active, remember your lobby preferences, and measure how pages perform. You can adjust cookie permissions in your browser settings at any time, though some features may behave differently if certain cookies are turned off.

Account Security

Your account is protected by password authentication and, where enabled, two-factor verification sent to your registered mobile number. Never share your login credentials; j36 staff will never ask for your password in any support channel.

Data Retention

Account records are held for a minimum period as required under Indian financial regulations. Once your account is closed and the mandatory retention window has passed, personal data is securely deleted from our active systems.

Requesting Changes

You have the right to request a correction of inaccurate personal data held on your account. Submit a written request through email support with your account ID, and we will process the correction within 14 working days.

Who to Contact

For any data-handling query covered by these terms — including access requests, deletion requests, or concerns about how your information is being used — write to our data policy team directly via the email address listed in the help centre.

Questions About Your Rights and Our Terms

These answers address the questions we hear most often about the terms that apply to your j36 account. If your question is not covered here, our support team can help you find the relevant clause.

Access depends on the laws applicable in your state or territory. It is your responsibility to confirm that using the platform is permitted under local law before opening an account. We make our lobby available where local law permits.

We send a notification to your registered email address at least seven days before any update takes effect. The updated terms are also posted in the help centre. Continuing to use your account after the effective date means you accept the revised terms.

Send a written request to our data policy team via email, including your account ID and a description of the data you want to access. We will process your request and deliver the information within 14 working days of receiving your request.

Under the terms, we may suspend or close an account immediately if we detect a material breach, fraudulent activity, or activity that violates applicable law. In all other cases we will give you reasonable notice before any account closure takes effect.

Disputes should first be raised with our support team through live chat or email. If a resolution cannot be reached, the matter is subject to the governing law and jurisdiction stated in the full terms document, which you can download from the help centre.

Yes. All payment activity on your account — including deposits and withdrawals processed via UPI, Paytm, and PhonePe — is governed by these terms alongside any conditions applied by your payment provider at the time of the transaction.

Submit a deletion request by email with your account ID. We will remove your personal data from active systems once your account is closed and any mandatory retention period required under Indian financial regulations has been completed.

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