Reference

Legal terms for your j36 account

These pages set the rules for your account, your data and any request you send from India.

India termsLocal lawAccount dataContact paths

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Where local law sets the rules

j36 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This legal notice explains how we handle access, account use, records and contact requests for j36. We write it for India first, so the page uses plain terms rather than layered legal language. If a rule in this page conflicts with local law, the local rule

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controls. Access, registration and continued use are available only where local law permits, and we may pause or refuse access when a verification step or legal restriction requires it. We also keep transaction references, device logs and support history only for the time needed to settle
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disputes, complete checks, meet tax or audit duties, and protect the account. When you use UPI, Paytm or PhonePe, the payment reference helps us match the request to your account and answer later queries. If you want a copy, correction or deletion, use the contact paths
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below and we will review the request under the same legal frame.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

How to reach our legal team

If you need a copy of a term, want to ask about a payment record, or want us to correct a detail, send the request from the same account whenever you can.

Email Write to [email protected] with the account name, the request and any payment reference. We verify the sender before sharing records or making a change, because legal records must stay with the right person.

In-account message Send the request from the account itself when you can. That gives us a clean match against stored details, helps us route the case, and keeps the paper trail attached to the right record.

Postal contact If you need a written path, use the postal contact listed in your account area and include a signed request. We compare the letter with our records before we act on any change or release any copy.

DATA AND ACCESS

Data, cookies and account checks

We handle legal requests the same way we handle the rest of the account: by checking identity, matching records and keeping only what we need.

Data handling

We collect the details you send, device and session records, and payment references tied to UPI, Paytm or PhonePe. Each item is used only for the purpose that justifies it, and access stays limited to staff who need it.

Cookies

Cookies keep the session open, remember your language choice and reduce repeated verification prompts. You can change browser settings, but if essential cookies are blocked, some account actions and request forms may not load correctly.

Account security

Use a private email, a strong passphrase and a device lock. If you spot a login you did not make, contact us at once so we can freeze access, check recent activity and stop further use.

Retention

We keep account, transaction and support records only for the period needed to settle disputes, meet tax or audit duties, or complete security checks. After that period, we remove or anonymise the data under the current schedule.

Change requests

If you want to change a name, contact detail or payment note, send the request from your account and include the matching reference. We compare it with our records before we apply any permitted change.

Contact rights

You can ask what we hold, ask for a correction, or raise a concern about how a record was used. We answer through the same channel you used, unless a different method is required for identity checks.

Questions on access and records

These questions cover the parts of the legal page that matter when you open or manage an account from India. We keep the answers short so you can check access, records, cookies and contact paths without hunting through long clauses. If a question turns on local law, the local rule controls and the current page text applies until we update it.

Access depends on local law and the checks shown when you open the account. If your location or activity is not allowed, we do not extend access until the law permits it and the current terms allow it.

We keep the details you enter, account logs, device records and payment references needed to run the legal side of the account. We do not keep more than the purpose requires, and some records stay longer when law asks for it.

Yes. Send the request from your account or the contact path listed here. We compare the request with stored records, ask for extra proof if needed, and then make the allowed change.

Cookies help with sign-in, language choice and session checks. If you block essential cookies, some forms or account actions may not work, but your browser settings remain your choice.

We keep records only while they are needed for disputes, tax duties, security checks or other legal duties. After that, the retention schedule allows removal or anonymisation of older files.

Use the in-account message path, the support email or the postal contact listed on this page. Include the account name, the request and any transaction reference so we can route it correctly.

If local law changes, we adjust the page and the account rules that depend on it. Until we publish the new text, the current version controls and any restricted access remains paused.

Legal terms for your j36 account

How to reach our legal team

Data, cookies and account checks

Data handling

Cookies

Account security

Retention

Change requests

Contact rights

Questions on access and records

01 Who can open an account from India?

02 What records do you keep?

03 Can I ask for a correction?

04 How do cookies affect my account?

05 How long do you keep records?

06 How can I contact you about a legal issue?

07 What happens if local law changes?

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